Refund Policy

1. Scope

This Refund Policy applies to fees paid directly to InstaUPI for its Services, such as subscription or plan fees. It does not apply to payments your customers make to you through QR codes generated using the Services.

2. When you may be eligible for a refund

• You were charged more than once for the same plan or billing period.
• You were charged after cancelling your plan in line with these terms.
• A paid feature was unavailable for a significant period because of a fault on our side and we could not resolve it within a reasonable time.
• Any other situation where InstaUPI, at its discretion, agrees that a refund is appropriate.

3. When refunds are not provided

• Partial use of a billing period, unless required by law or stated otherwise in your plan.
• Change of mind after the Services have been activated and used.
• Account suspension or termination due to a breach of our Terms & Conditions.
• Issues caused by third-party systems outside our control, such as UPI apps, banks or your own hosting.

4. How to request a refund

Email support@instaupi.in within 7 days of the charge with:

• Your registered name, email address and phone number.
• The transaction reference or invoice number.
• The reason for your request and any supporting details.

5. Review and processing

We will acknowledge your request within 2 business days and share our decision after review. Approved refunds are issued to the original payment method. The time for the amount to reflect in your account depends on your bank or payment provider, and is typically 5 to 10 business days after we initiate the refund.

6. Cancellation

You can cancel your plan at any time from your account or by contacting us. Cancellation stops future renewals. Unless stated otherwise, your access continues until the end of the current paid period.

7. Changes to this policy

We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy is published.